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5 Easy Steps to Enhancing Your Security Guard Service

5 Easy Steps to Improving Your Security Guard Service

When property managers hire security guard companies they have an image in mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have found is that almost all security guard companies are capable of providing the service that property managers want, but also often do not due to a lack of continuing excellent management processes.
Security guard companies are unlike any seller a property manager usually hires. If you hire a painter, then you can see whether they do their tasks by looking at the walls. But when you hire a security guard business, how often can you see if the guard company is performing their job which includes running background checks and drug screenings, providing great training to your guards, and effectively monitoring and supervising your guards. In most cases they probably are, but it’s crucial to employ a system of verification and quality management to ensure that problems associated with the deficiency of doing these tasks don’t start to occur.

In this guide we will discuss five (5) easy actions to enhancing your security guard service and achieving what you picture as your ideal retail security London.
Display Your Guards Qualifications

In most states, guards have been mandated to have a specified amount of training before they can start working as security guards. If your state is among those states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that is being provided by your security provider and ask yourself does it seem decent.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another excellent way to display if the guard is a good fit for your property is to perform a short”interview” to get a feel for the guard and also to explain your expectations. This first dialogue will tell you a lot on what to expect from this guard and it gives you an opportunity to ask another guard if you think it is essential.

Evaluate Guard Training

Though most security guard companies have an extremely thorough orientation that introduces each guard to the business itself, in several circumstances the guard’s orientation to his assigned land isn’t quite as complete. We predict the orientation to the assigned land”Site Specific Training”. Find out what your site specific training looks like:
• Does it occur at your premises?
• Just how long is each officer trained?
• Just how long does the security firm double lender?
Determine the answer to every one of the questions and be sure they fit with what you believe is sufficient. You should even consider sitting in on your security guard company’s orientation and your site special training to get an understanding of what goes on preparing a guard to operate in your premises.
Review Your Guard’s Supervision

Protect supervision is among the more important factors of good security guard service. When security companies deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their job isn’t important and they start to see themselves as less of a part of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are:
1.
Officer Tour Tracking Systems
2.
Officer Check-Ins
In case your guards must make rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are in your premises. These tracking systems permit the security guard business to monitor the log and time the action of these guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an updated version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the security guard provider provides a way of earning sure each guard is safe and alert. Using guards check-in regularly with the security guard business, at least every 30 minutes, guards believe their safety is important and being awake and alert is also an significant part their job.
Inspect Your Favorite

After hours inspections of your guards are almost always good ways of finding out just what is occurring with your security as you aren’t there. Through these inspections, be sure to ask your security guards questions regarding their duties and responsibilities to ensure they know their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be sure the consultant isn’t actually a security guard business. If so, your audit is guaranteed to develop problems with your current security guard business.